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Recent reviews

Mike Gledhill

Mike Gledhill

Rated 1 out of 5 stars

Oh, this is an impressive website, for all the wrong reasons. I go onto the homepage, I tell it I want to go to Milan, I tell it I want a hotel from August 1st to 3rd, I click on "Find a Room", and it randomly decides to change the end date to August 2nd. Yeah, it does that a lot. The website shows that it uses Google to identify the place "Milan", but then only shows hotels dead in the absolute centre of Milan. There's no option to look for, say, hotels near Milan train station. So you're limited to a tiny selection of the most expensive hotels in the centre of Milan. And, bizarrely, when it's showing it's (limited) list of Milan hotel choices, if I click on my name on the header bar, the "End date" switches back to August 2nd again, and it changes the map from Milan to London for no reason whatsoever. I've logged into the site, it shows me my name in the top-right, yet still shows me "Join Secret Stays Club today" popups, and asks me to log in. Worst of all, the prices are dismal, and the range of hotels is absolutely tiny compared to Google, Expedia, Booking.com, etc. I've yet to see one deal which is worth investigating. The search results themselves look terrible, far from the professional look of any the third-party Hotel sites and apps. And certainly no useful features like reading reviews from previous hotel guests. Bottom line: Secret Stays is impressive for attempting to charge an annual fee for providing a service which is worse (and more expensive) than all of the free third-party Hotel websites. And Google itself. This isn't the greatest business model..... This really feels like someone's school project, rather than a professional website, worth subscribing to. Also, it's VERY suspicious that all of the TrustPilot reviews of this website are either 1-star, or 5-stars. Are those 5-star reviews (which all claim they've saved money) genuine...? Insider tip: if you want to find cheap hotels, subscribe (for free) to QuidCo or TopCashback, book through the regular third-party travel websites, and you'll get a chunk of cash back again.